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Online Kern FCU Bill Pay FAQ’s

Q: Do I need any special software or hardware to use Kern FCU Bill Pay?

A: To use Kern FCU Bill Pay you will need to have a browser installed on your PC, which is capable of 128-bit U.S. security encryption. This is sometimes referred to as 128-bit strong encryption. If you do not have sufficient browser encryption you will receive an “Insufficient Browser Encryption” error message when you try and log on to Bill Pay. In addition to the error message, you will be provided with links where you can obtain the required browser versions.

Q: Will I have a separate password for Kern FCU?

A: No. Once you have logged into Kern FCU you will be able to access your Bill Pay account.

Q: The font is appearing too large (or too small) when I access Kern FCU Bill Pay. How can I fix this?

A: This could be occurring due to the browser settings.

For problems with font sizes, follow these steps:

Click on START and click on Internet Explorer

Click Tools on the top menu list

Click Internet Options

Go to lower right portion of Internet Options page and click Accessibility

Click the third check box Ignore font sizes specified on Web pages and then click OK

Click OK on Internet Options page

Q: What should I do when my address changes?

A: If you move and/or change your address, please promptly notify Kern FCU.

Q: Where do I find the Kern FCU Bill Pay Terms and Conditions?

A: Although many of the details of the upgraded Online Kern FCU Bill Pay service are explained here, we encourage you to read the full “Terms and Conditions” and the “Privacy Policy” of the service when you visit the Online Kern FCU Bill Pay website for the first time. Click on the Terms and Conditions and the Privacy Policy link at the bottom of each page. Your use of the Bill Pay service signifies your agreement to these terms.

Q: Who can I pay using Kern FCU Bill Pay?

A: You can pay virtually anyone in the United States or its Territories that you would normally pay by check or automatic debit; even if you do not receive bills from the company or person you want to pay. If you use Kern FCU Bill Pay to make state and federal tax payments and/or court-ordered payments; we highly discourage this and these types of payments will be scheduled at your own risk.

Q: Do I need to contact each of my billers and let them know that I am going to be using an automated bill pay system to pay them?

A: No. This will not be necessary.

If you have any questions that were not addressed in this document, please contact us at the Credit Union during regular business hours at (661) 327-9461 or 1-866-820-7972.
 

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