Q: Do I need any special software or hardware to use Kern FCU Bill Pay?
Q: Will I have a separate password for Kern FCU?
A: To use Kern FCU Bill Pay you will need to have a browser installed on your PC, which is capable of 128-bit U.S. security encryption. This is sometimes referred to as 128-bit strong encryption. If you do not have sufficient browser encryption you will receive an “Insufficient Browser Encryption” error message when you try and log on to Bill Pay. In addition to the error message, you will be provided with links where you can obtain the required browser versions.
Q: The font is appearing too large (or too small) when I access Kern FCU Bill Pay. How can I fix this?
A: No. Once you have logged into Kern FCU you will be able to access your Bill Pay account.
Q: What should I do when my address changes?
A: This could be occurring due to the browser settings.
For problems with font sizes, follow these steps:
Click on START and click on Internet Explorer
Click Tools on the top menu list
Click Internet Options
Go to lower right portion of Internet Options page and click Accessibility
Click the third check box Ignore font sizes specified on Web pages and then click OK
Click OK on Internet Options page
Q: Where do I find the Kern FCU Bill Pay Terms and Conditions?
A: If you move and/or change your address, please promptly notify Kern FCU.
Q: Who can I pay using Kern FCU Bill Pay?
Q: Do I need to contact each of my billers and let them know that I am going to be using an automated bill pay system to pay them?
A: You can pay virtually anyone in the United States or its Territories that you would normally pay by check or automatic debit; even if you do not receive bills from the company or person you want to pay. If you use Kern FCU Bill Pay to make state and federal tax payments and/or court-ordered payments; we highly discourage this and these types of payments will be scheduled at your own risk.
A: No. This will not be necessary.
If you have any questions that were not addressed in this document, please contact us at the Credit Union during regular business hours at (661) 327-9461 or 1-866-820-7972.